Job Details

Senior Operations Manager/Operations Manager

Location:   Indianapolis, IN

Salary:   based on experience


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  • Are you a fanatic about providing unmatched customer service to demanding clientele?
  • Do you bring an owner’s mentality to work every day?
  • Are you excited about working for an ethical and highly respected service provider?
  • Can you embrace and lead a diverse and distributed team of supervisors and hourly employees?
  • Have you been successful managing multi-location operations?
  • Is the idea of having weekends off attractive to you?

If you’ve answered yes to all the above, read on….

 

CLIENT SUMMARY:  Our client is a dynamic and innovative, privately held Midwestern company that has been providing facility services to corporate offices for more than 50 years.  They exclusively focus on medical and Class A office space in both multi-tenanted and owner-occupied facilities.  Indianapolis is their largest market, and they are poised for additional growth.

 

THE OPPORTUNITY:  Our client seeks a motivated and detail-oriented person to lead by example and contribute to significant quality control and customer service.  The Operations Manager will provide hands-on leadership to supervisors and hourly employees and strive to maintain a standard of excellence to meet and/or exceed the satisfaction demands of their clients. The candidate will also pursue and lead strong customer relationships to ensure extended account retention and growth from existing clients.

 

JOB SUMMARY: The Operations Manager will oversee a number of significant projects and manage a team of supervisors and hourly employees with a focus on quality, process and systems compliance and total client satisfaction.  This position requires humble yet inspirational leadership and presents a wide array of challenges that will drive professional development and growth.

 

KEY JOB RESPONSIBILITIES:

  • Assign work tasks and regularly inspect results to ensure timely and quality task completion
  • Adjust work tasks as goals change or are not being satisfactorily met
  • Promote a high level of quality and customer service; looks for ways to improve
  • Proactively and precisely engage with clients to ensure high levels of satisfaction; attention to detail regarding communications, whether verbal or written, is critical
  • Train new employees and make personnel recommendations to the Regional Director
  • Identify and handle employee issues
  • Organize employee schedules
  • Ensure work is completed in a timely manner
  • Assist with cleaning when needed
  • Supplies -- ensure accounts are properly stocked and ensure staff has proper supplies and working tools
  • Reports equipment malfunctions and job site hazards to manager to avoid service disruptions
  • Safety and Security -- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
  • Organizational Support – Follow policies and procedures

  

IDEAL CANDIDATES’ QUALIFICATIONS AND EXPERIENCE:

  • Experience with and love for leading a diverse team of hourly employees
  • Demonstrated track record of delivering exceptional client service
  • High energy, with ability to work a varied schedule between days and evenings based on operational demands
  • Good written and verbal communication skills
  • Managing teams at multiple locations a plus
  • Experience in the hospitality industry (hotels, restaurants, catering) a plus

 

OTHER COMMENTS:  This is a key management role in a company that is prime for growth.  The successful candidate will have the opportunity for significant financial and professional growth.



Contact:

Jeff Moore, Executive Recruiter

jmoore@gilmanpartners.com

513.842.5337