THE OPPORTUNITY
- Do you have a passion for serving other nonprofit organizations, specifically Community Health Centers?
- Are you looking to strategically lead a sales function?
ABOUT THE COMPANY
Our client is a non-profit technology services organization dedicated to providing expert NextGen Healthcare technology assistance around the country – exclusively to Community Health Centers. They are driven by their mission to unlock the potential of technology to positively advance outcomes in the modern age of community healthcare.
They provide custom-built technology that transforms community healthcare centers and empowers them to focus on patient care by providing efficiency and effectiveness by aligning workflows and process with NextGen’s tools for automation. With over 300 years of combined NextGen Healthcare experience, they understand the unique challenges faced by regional health centers and offer an unparalleled level of expertise solving technology issues other vendors don’t encounter.
KEY RESPONSIBILITIES (JOB SUMMARY)
The Senior Director of Business Development and Member Relations is responsible for establishing the annual sales targets to meet objectives and their mission. They are responsible for providing an annual strategic sales plan for the Business Development and Member Relations Team that will promote member growth and customer satisfaction for the organization. In addition, the Senior Director of Business Development and Member Relations will:
- Develops annual sales plan for Membership and RCM in support of company’s strategy and objectives.
- Develops new internal policies and practices in relation to the Business Development Team.
- Recommends and establishes new sales strategies to improve market outreach based on market research and competitor analyses.
- Accountable for top-line revenue, annual sales projections, monthly prospective pipeline reports, and ad hoc prospect analysis for the Executive Team and Board.
- Responsible for developing and growing a sales pipeline to consistently support the expected annual sales and revenue growth.
- Lead the development of a comprehensive annual business plan for the assigned region to include account management of existing members/clients.
- Maintains knowledge of all corporate applications and solutions to encourage sales growth within our current member base.
- Leads and performs onsite or virtual discovery visits for prospective members.
- Documents all sales activities in corporate sales/marketing CRM.
- Produces and presents proposals to prospective members and during contract renewals.
- Attends market-based trade shows to promote lead generation, develop member relationships, and build the brand in the Community Health Center Community.
- Reviews and participates in the completion of member or potential member RFls and RFPs.
- Approve team members’ vacation and sick time off requests, travel requests that exceed price range, timesheets and expense reports; conduct regular team and one on one meetings with staff; provide first line of support for team members’ workflow and process questions; communication of policy and procedure changes and ensure general adherence to the same; conduct team members’ evaluations.
- Develop internal training plans to enhance sales team knowledge and create growth opportunities.
- Collaborate with other departments to meet the needs of the Members within the mission and goals of the company.
IDEAL CANDIDATE QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in business or similar field and/or 15+ years’ sales experience in ambulatory Healthcare/Community Health Center market.
- 10+ years’ experience in effectively managing and growing a sales pipeline and providing accurate sales forecasts.
- 10+ years’ experience demonstrating healthcare data analytics value proposition.
- 10+ years’ managing a sales team
- Experience with NextGen and/or other EHR applications within the ambulatory Healthcare/Community Health Center market
- Experience managing remote employees
- Teams, Webex, Microsoft Suite Proficiency
KEY PERSONAL ATTRIBUTES
- Strong organizational and communication skills
- An entrepreneurial approach and “can do” proactive attitude.
- Hands on self-starter with the ability to handle responsibilities with a strong sense of urgency in a quickly changing environment.
DIVERSITY/INCLUSION STATEMENT
Gilman Partners is committed to strengthening leadership teams and elevating the talent in our communities – and that means all qualified applicants will receive consideration without regard to race, ability, religion, sex, age, sexual orientation, gender identity/expression, or national origin. You don’t have to meet every qualification in this job description to apply. If you’re drawn to the position and believe your experience makes you a good fit, we encourage you to reach out.
ADDITIONAL COMMENTS
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. This position also requires 60% travel.
