THE OPPORTUNITY 

• Are you passionate about being part of an organization serving seniors, alleviating food insecurity, and creating a sustainable safety net for some of our most vulnerable citizens?
• Are you a forward-thinking HR leader who authentically engages and collaborates with clients, peers, staff, community partners, donors, business leaders?
• Do you have a history of creating strong HR systems and processes that support the culture, values and mission of an organization?

ABOUT THE COMPANY

Meals on Wheels (MOW) is a mission-based, not-for-profit organization that is “much more than a meal.”  MOW delivers essential services as part of a two-part strategic plan to promote the independence of seniors. Their strategy focuses on services seniors need so they may remain in the comfort of their own homes as well as services to combat social isolation known to be a growing risk to health and wellbeing.  These services include meal service delivery, transportation, pet support, senior services, health and wellness programming, and more. 

MOW has grown to be one of the largest Meals on Wheels America affiliate nationwide.  The organization is not only looking to sustain its current impact of serving well over 1M meals and 11,000 seniors annually in 13 counties but also expand its capacity to positively impact even more seniors.  To that end, they have a capital campaign well underway with the purpose to double the number of meals they serve in a new, larger facility on Highland Ave, support innovation and new sources of revenue, and broaden the social impact through the range of services they provide.

WHAT YOU’LL BE DOING

The MOW Senior HR Leader reports directly to the CEO and is a member of the leadership team. The Senior HR Leader manages all aspects of HR strategy and daily HR operations to ensure the team of 144 associates and leadership team experience a great culture with meaningful and modern HR practices. The Senior HR Leader will inherit a team of three; two of whom are direct reports and include the Human Resource Manager and the Volunteer Engagement Manager.

The Senior HR Leader is responsible for developing a people strategy that aligns with overall organization goals. This includes talent acquisition, onboarding, training and retaining associates as well as designing and implementing a comprehensive succession planning strategy aligned with organizational growth objectives and long-term workforce needs.

The Senior HR Leader is responsible for developing, updating, and ensuring compliance with organizational policies and procedures. This role provides oversight for key HR functions, including employee relations—fostering a positive culture and driving employee engagement—performance management, HRIS administration, and compensation and benefits strategy. Additionally, the role includes leading the design and execution of enterprise-wide employee engagement survey initiatives to assess organizational culture, identify key engagement drivers, and measure overall workforce sentiment.

A top priority for the organization is the relocation to the new facility which is expected to take place in early 2027. The Senior HR Leader will collaborate with the leadership team to develop a comprehensive approach that will minimize disruption and support the evolution of the culture as associates come together in one facility.

More detailed responsibilities include:

• Responsible for the day-to-day Human Resources operations of the agency
• Member of the leadership team collaborating to develop, implement, and execute an inclusive workforce management strategy for the organization, which includes appropriate success metrics
• Ensure organization-wide compliance to federal, state, and local employment laws and regulations
• Manage the HRIS for the organization to ensure accurate, up-to-date, and appropriately accessible records
• Lead inclusive and equitable recruiting and onboarding process
• Work closely with hiring managers to execute departmental hiring plans
• Create, review, and update job descriptions and job postings for new and existing positions
• Manage an organization-wide interviewing and hiring process ensuring pay equity, consistency, and legal compliance
• Manage onboarding, exiting and orientation processes
• Process new hire data
• Conduct and coordinate training
• Administer all associate benefit programs (e.g., health, dental, retirement, etc.).
• Manage associate performance management processes
• Explore and recommend associate engagement practices, rewards and recognition programs
• Manage and recommend compensation structures and strategies
• Review, revise, and create associate policies and procedures to ensure consistent implementation and application throughout the organization
• Work collaboratively with finance department on payroll-related matters
• Manage worker’s compensation and unemployment compensation programs, as well as maintain accident reports
• Work with outside legal counsel as appropriate

IDEAL CANDIDATE QUALIFICATIONS AND EXPERIENCE 

• Bachelor’s degree in Human Resources or related field
• 8+ years of HR Generalist/Manager/Business Partner experience
• PHR and/or SHRM-CP certification or higher preferred
• Proven success recruiting and onboarding at all levels – salaried and hourly
• Highly competent in Human Resources concepts, practices, systems, and procedures including the ability to maintain a high level of diplomacy, confidentiality, and managing sensitive information
• Experience with a nonprofit agency and/or working with volunteers is a plus
• Excellent ability to present and communicate information in an effective way
• Must pass a pre-employment drug/alcohol screen, to include TCH/marijuana, and background check

THE PAYOFF

• Be the HR Leader of a reputable, financially sound organization poised for even greater community impact
• Partner with an experienced, passionate and talented management team and staff
• Work with a Board that is supportive, engaged, connected and a willing collaborator
• Play a role in creating a more vibrant, equitable and inclusive community for the regions seniors

It is the policy of MOW to ensure equal opportunity to all qualified persons without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local laws.

OUR COMMITMENT TO CANDIDATES

Gilman Partners is committed to strengthening leadership teams and elevating talent in our communities—and that means all qualified applicants will receive consideration. You do not have to meet every qualification in this job description to apply. If you’re drawn to the position and believe your experience makes you a good fit, we encourage you to apply.

ADDITIONAL COMMENTS

Medical, dental and vision benefits are available on day one. Receive a company match of 1.5 times the first 2% contribution for your 403(b). Ten paid holidays per year, plus your birthday off and paid time off accrual starts day one.