THE OPPORTUNITY
- Are you ready to use your technical and mechanical aptitude to elevate the company’s technical service and sales process to the next level?
- Are you a multi-tasker that thrives in a fast paced, collaborative environment that will give you the opportunity for career development and advancement?
- Would you like the flexibility to work from home four days a week after completing training?
ABOUT THE COMPANY
Our client is a globally recognized industry leader with a strong reputation for excellence. As a manufacturer of diverse and complex products, they serve a wide range of industries worldwide. Their unwavering commitment to quality and innovation has positioned them as the top manufacturer in their field.
WHAT YOU’LL BE DOING
The Sales Specialist will play a key role in delivering an exceptional buying experience for customers while driving company revenue growth. This individual will receive comprehensive training to excel in various responsibilities, including identifying optimal solutions for customers, communicating the company’s value, processing quotes and orders, handling inquiries, and utilizing the CRM to manage and create customer data for enhanced service. A strong ability to understand complex technical details and analyze data to meet customer needs is essential. This role supports the company’s Purpose, Vision, Mission, Values, and Metrics. Key responsibilities include, but are not limited to:
- Optimize Quote-to-Order Conversion – Serve as a knowledgeable consultant to drive sales.
- Provide Technical Solutions – Assist customers with accurate technical recommendations, ensuring warranty return goals, prompt communication, and precise pricing.
- Manage CRM Data – Enter, navigate, and extract data (Microsoft Dynamics experience is a plus).
- Process Quotes and Orders in SAP – Ensure accuracy and efficiency in data entry.
- Communicate Professionally – Act as the primary point of contact for regional customers via phone, email, and chat.
- Utilize Microsoft Office Suite – Leverage tools to support daily operations.
- Apply Training Knowledge – Use onboarding and ongoing training to address customer inquiries, quotes, and delivery details effectively.
- Travel Occasionally – Visit customers to support their development and strengthen relationships.
EDUCATION/EXPERIENCE:
- Sales or Customer Service Experience
- AA/AAS in Technical Discipline would be a plus
- CRM and ERP experience is a plus
IDEAL CANDIDATE QUALIFICATIONS AND EXPERIENCE
Our client is seeking an individual with a proven ability to think technically and professionally. The right candidates will have experience working with customers and assisting them in a variety of their needs in both service and sales. Understanding how to solve problems for customers and help with the sales of the product lines is critical.
KEY PERSONAL ATTRIBUTES
- Driven
- Collaborative and a Team Player
- Ability to work independently
- Able to handle multiple deadlines and demands simultaneously
- Close attention to detail
THE PAYOFF
Our client is a leading industry innovator, known for producing top-quality products within a collaborative and supportive culture. They are committed to employee development and encourage growth within the organization.
OUR COMMITMENT TO CANDIDATES
Gilman Partners is committed to strengthening leadership teams and elevating talent in our communities—and that means all qualified applicants will receive consideration. You do not have to meet every qualification in this job description to apply. If you’re drawn to the position and believe your experience makes you a good fit, we encourage you to reach out.
ADDITIONAL COMMENTS
The company name will be shared during the initial phone conversations with qualified candidates.
